Refund Policy

Considering that the services and products that are being given by Platinum Custom Printing are customized based on the customer's question, it is advisable that the consumer must notify the firm, whether the delivered goods aren't based on their own needs and specifications, or are faulty, at support@platinumcustomprinting.com in 3 working days after receiving the purchase. A chargeback isn't feasible, though, a free reprint of this order is offered by the firm if the error in the item is demonstrated to be about the firm's side. The flaw is decided by the management group of Platinum Custom Printing. Complete order has to be sent back within seven working days from the client at their cost together with appropriate documents or merchandise's flaws and electronic photos so the order could be reprinted properly. If the fault is in the customer's end and they need a refund, then they might need to send us back the published occupation, then a chargeback will be supplied after deducting the item's installation and transport price by the business.